At Duaa Store, we are committed to providing high-quality clothing and accessories. While we aim to ensure your satisfaction, we have established a clear refund and return policy to maintain a smooth shopping experience for all our customers. Please read the following policy carefully.
1. Returns & Refunds Eligibility
We offer returns and refunds under the following conditions:
- Returns must be initiated within 3 days of receiving your order.
- The product must be in new, unused, and unworn condition with all original tags and packaging intact.
- Items must not have been altered, washed, or damaged in any way.
2. Non-Refundable & Non-Returnable Items
To ensure the best quality for all customers, certain items are non-refundable and non-returnable:
- Sale, clearance, or discounted items
- Gift cards or promotional items
- Personal hygiene items (such as undergarments, socks, etc.)
- Customized or personalized items
3. Return Process
To start the return process, please follow these steps:
- Contact us at Duaame111@gmail.com within 3 days of receiving your order. Include your order number and the item(s) you wish to return.
- After verifying your request, we will provide return instructions and a return address.
- You must return the item(s) in original condition, including packaging, tags, and receipts. The return shipping cost is your responsibility unless the item was defective or an error was made in fulfilling your order.
4. Refund Process
Once we receive and inspect your returned item(s), we will notify you via email about the status of your refund. If the return is accepted:
- Refunds will be issued to the original payment method used at the time of purchase.
- Processing time for refunds can take up to 14 business days, depending on your payment provider.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains incorrect items, we will:
- Provide a full refund or send you a replacement at no extra charge.
- You must notify us within 3 days of receiving the order in order for us to investigate the issue and arrange a resolution.
6. Late Returns
We do not accept returns after the 3-day period. Any returns received after this period will not be processed or refunded, and the item(s) will be returned to you at your expense.
7. Refunds for Gift Purchases
If you purchased an item as a gift and the recipient would like to return it, they must follow the same return procedure outlined above. Please note that the refund will be issued to the original purchaser unless otherwise specified.
8. Exchanges
We do not currently offer exchanges. If you wish to exchange an item, you must return the unwanted item(s) for a refund and place a new order for the desired item(s).
9. Contact Information
For any questions or concerns about your order or our return/refund policy, please contact us directly at Duaame111@gmail.com. We aim to respond to all inquiries within 48 hours.